1. Help Center
  2. For Clients: FAQ's

How do I connect with my lawyer for my initial consultation?

Using Qase gives you the option to meet with your lawyer from anywhere over video chat or by telephone.

There are 3 ways to connect with your lawyer for your appointment:

  • Video Call

  • Conference Call

  • Lawyer calls you

When you make your initial consultation appointment request select a connection option:

Once you have completed your initial consultation appointment request, view the appointment and your connection option on the Overview page:

If you selected 'Video Call' at the appointment time, using a desktop or laptop computer sign into your account and select the Join Call button:

Or, from your mobile phone:


Video Call from a mobile device will not work for iPhone users

To join by conference call check your email and find the appointment email, you can view the conference call number in the appointment details:

conf call.2

If you have added the appointment to your calendar you can view the conference call number there:

conf call.3

30 minutes prior to the start of your appointment you will also receive a text message with the conference call number. 

If you requested the lawyer call you directly you can expect them to call you at the appointment time.

Sign into your Qase account to take notes during the call, share documents and more