You can edit your business hours at any time, or block off time in your personal calendar.
The Qase platform searches the free/busy time in your personal calendar only on the days and times set in your Business Hours:
Because Qase does not look outside of the times you have set as your business hours, if you have entered an 'All-Day' event in your calendar the system will not be able to find it and you will still be shown as available.
Outlook users that change an All Day Appointment to show as 'Busy' will not be available in the Qase calendar:
To block out full days you must create calendar appointments that block out your business hours: